Joy Susan was started by Debbie Tierney in 1972. She started by selling her own jewelry designs door to door to growing the business into one of the leaders in vegan handbags while maintaining high standards for material, durability, and workmanship. From it's inception until today has been a woman-owned and now a family operated business ran out of Connecticut.
Shipping & Return Policy
Shipping
- Our standard shipping is USPS.
- Online orders ship within 2-5 business days (but usually sooner!)
Order tracking
Once shipped, you will receive a Shipment Confirmation email with a tracking number.
Local Pick-Up: If you select local pick-up you will receive notification when your order is ready.
Return Policy
We hope that you LOVE your purchase from us. If for any reason you are not completely satisfied with it, you are welcome to complete an in store return for store credit, or exchange within 30 days of purchase (we do not issue refunds).
Certain items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Any item purchased at a discount is a final sale and cannot be returned or exchanged.